Delivery on the way:
1.Parcel seized by customs: It is buyer's duty to do customs clearance. So, you should contact the customs office to take your parcel once it has been seized. Please feel free to contact us If you need any documents to clear customs(such as invoice).
2.Status of shipment stagnated for a long time: If status of the parcel stagnated for a long time, we advise you to contact your local DHL/FEDEX/USPS to check it for you, at the same time, we will ask our shipping agent to figure out what happened to your parcel. You can keep in touch with us until the parcel is delivered successfully.
1.If the parcel is delivered unsuccessfully because of wrong address offered by buyer. We are not responsible for any loss caused.
2.If the parcel is sent to a wrong address or lost by the shipping company, we can resend the parcel to you or offer you a refund. Item not as described: You are encouraged to open the parcel to check the item once it is delivered to your house. You should contact us within 30 days if you are not satisfied with the item.
We accept return on products. Customers have the right to apply for return within 30 days after the receipt.
please send an email to this email address with your order number return entitled: firstname.lastname@example.org, we will offer you the return address. But you are supposed to pay the shipping fee if the item you received has no quality problem. Customers will only be charged once at most for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Return/refund for quality problem
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. For visa or master payment, the refund will get to your account in 7-15 working days. For paypal, the refund will get to you in 1-2 working days.
There are certain situations where only partial refunds are granted (if applicable) Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 15 days after delivery.
Late or missing refunds (if applicable)
If you haven't received a refund yet, first check your bank account again.
If you want to return it Within 30 days, Please keep the item must be unused and in the same condition that you received it. It must also be in the original condition, factory condition(This means the hair extensions or wig has NOT been washed, conditioned, installed, colored, bleached or worn, and ties have NOT been cut and the hang tag is attached.), as we do not sell refurbished or previously owned products. Please make sure the wig is INTACT and the LACE has NOT been cut. Items have been used or washed is not allowed to return any more.