Cancellation
We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.
Item Not Received:
Delivery on the way:
1.Parcel seized by customs: It is buyer's duty to do customs clearance. So, you should contact the customs office to take your parcel once it has been seized. Please feel free to contact us If you need any documents to clear customs(such as invoice).
2.Status of shipment stagnated for a long time: If status of the parcel stagnated for a long time, we advise you to contact your local DHL/FEDEX/USPS to check it for you, at the same time, we will ask our shipping agent to figure out what happened to your parcel. You can keep in touch with us until the parcel is delivered successfully.
Unsuccessful delivery
1.If the parcel is delivered unsuccessfully because of wrong address offered by buyer. We are not responsible for any loss caused.
2.If the parcel is sent to a wrong address or lost by the shipping company, we can resend the parcel to you or offer you a refund. Item not as described: You are encouraged to open the parcel to check the item once it is delivered to your house. You should contact us within 30 days if you are not satisfied with the item.
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The Return Address of USA:
1023 Hudson Ave, Unit 4C Ridgefield， NJ 07657, United States
pls contact customer services before returning, or you wonnot receive the refund successfully.
Returns (if applicable)
We accept return on products. Customers have the right to apply for return within 30 days after the receipt.
please send an email to this email address with your order number return entitled: service@mshair.com, we will offer you the return address. But you are supposed to pay the shipping fee. Customers will only be charged once at most for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Return/refund for quality problem
Please send us an email with your order number entitled if the item you received has any quality problem. such as: wrong color, wrong size, wrong style, and so on. It will be more persuasive if you attach a picture of the packing box containing the shipping information and a picture of the item you received in the email. We will look into the case once we receive your email, then offer you some solutions.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. For visa or master payment, the refund will get to your account in 7-15 working days. For paypal, the refund will get to you in 1-2 working days.
There are certain situations where only partial refunds are granted (if applicable) Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 15 days after delivery.
Late or missing refunds (if applicable)
If you haven't received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at service@mshair.com.
Kindly reminder:
If you want to return it Within 30 days, Please keep the item must be unused and in the same condition that you received it. It must also be in the original condition, factory condition(This means the hair extensions or wig has NOT been washed, conditioned, installed, colored, bleached or worn, and ties have NOT been cut and the hang tag is attached.), as we do not sell refurbished or previously owned products. Please make sure the wig is INTACT and the LACE has NOT been cut. Items have been used or washed is not allowed to return any more.
Note: If requesting for repair or exchange or cancel your order, you shall firstly contact us by service email: service@mshair.com We will not provide any exchange, return or repair service on returned hair extension without our permission, and all loss will be afforded by customers.
